remote support facilities problem resolution user training

IT Support Services

Onsho provide a wide variety of IT support services for ongoing projects and existing clients, together with specific technology support tailored to suit an organisations specific requirements.

Our IT Support Services includes:

  • User Training
  • Problem Resolution
  • Tactical Systems Enhancement
  • Tailored Remote Support Facilities

Case Study 2: Health and Well-being

Onsho were asked to conduct an in-depth technical analysis to assist in a tactical health and well-being project to review application architecture, data archiving and purging and system availability.

The project was undertaken and completed under tight deadlines and within budget.

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Our Experience

Case Study 1: Critical Data Refresh Performance

Onsho’s consultants where engaged to improve performance of data refresh processes associated with determining whether individual lines of financial instruments (equities, bonds etc) would be acceptable to Lenders to collateralise their market lending activity. After investigation, the following improvements where delivered:

  • A reduction of intra-day refresh requirements due to financial instrument price change by approximately 95%. This was satisfied through the introduction of a process known as ‘price-boundary checking’. If the price change did not cross an acceptance threshold, there was no need to re-assess Lender acceptance of the instrument.
  • A reduction in elapsed time for the overnight refresh from a prohibitive 7 hours down to 15 minutes. The client operates a full overnight refresh of Lender acceptability. Our analysis identified that the significant overhead on this process was database access. The process was re-engineered, and by altering the sequence of transactional processing, it was possible to cache database records in memory, thereby delivering a dramatic performance improvement. The altered sequence also allowed for the introduction of multi-stream processing allowing an end-to-end time of 15 minutes to be achieved.